Asked by: Anyeli Nouri
technology and computing laptops

Can I return a laptop to Best Buy without receipt?

Last Updated: 21st March, 2020

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As long as you're within 15 days and there's nothing physically damaged on the laptop - you can return/exchange it. You should be able to make your return without the box as long as you bring along everything that was in it and your receipt.

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Moreover, what is Best Buy's return policy without a receipt?

Best Buy's return policy has a standard return policy of 15 days from the date of purchase. Items eligible for a full refund and exchange with a receipt; without a receipt, the item can be exchanged. For items like cell phones and devices that require activation, the return period is 14 days.

Also, does Best Buy charge a restocking fee on laptops? Retailer permanently discontinues its restocking fees on all but special orders, which still generate a 25 percent fee. Best Buy eliminated most restocking fees on returns as of this past Saturday. Previously, customers were charged a 15 percent restocking fees on most electronics in the store.

Correspondingly, do you need receipt to return to Best Buy?

Return in store You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

How do I return a laptop?

Start Menu->Settings->Update & Security -> Recovery. Under where it says "Reset this PC" click "Get Started". When you do this it presents you with two options: Keep My Files, Remove Everything. Select the "Remove Everything" option to get rid of all your personal settings and reset it.

Related Question Answers

Casimir Ladyzhnikov

Professional

How strict is Best Buy return policy?

Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside those time frames Best Buy cannot offer a return or exchange.

Andrii Seibicke

Professional

Can Best Buy look up my receipt?

If you are a My Best Buy® member, your receipt can be looked up by phone number, e-mail address, or My Best Buy member number. Unfortunately we cannot retrieve receipt copies for purchases paid in cash or check, or for purchases made more than two years ago.

Osagie Leys

Professional

What does Best Buy do with returned items?

At Best Buy, returning too many items within a short time can hurt a person's score, as can returning high-theft items such as digital cameras. Every time shoppers return purchases to Best Buy Co., they are tracked by a company that has the power to override the store's touted policy and refuse to refund their money.

Yoan De Las Casas

Explainer

Can I return something without receipt?

Stores often try the "no refund or return without a receipt" line. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.

Lobna Eminian

Explainer

Can I return something without the box?

Most do say that items must be returned in original packaging. If the item is defective and you don't have the box then you might have to pursue a fix or refund following the manufacturer's warranty rather then deal with the store.

Bat Beerkircher

Explainer

Can I return something I broke?

A customer can return anything for “any reason” within 30 days after they received the item. If the buyer is claiming the item broke because it was defective, you would be expected to pay return shipping and issue a full refund. You are going to need to authorized the return. The item is within your return policy.

Estanisla Ilacqua

Pundit

Does Best Buy wipe returned computers?

"We have detailed procedures in place to wipe client information from the devices that are returned to our stores," Best Buy told Ars. "Our stores wipe thousands of devices and return them to factory settings each year.

Eliazar Serrario

Pundit

Does Best Buy accept open box returns?

But open box items aren't quite as good of a buy. That's because open box items, like Best Buy open box products, are goods returned by customers, inspected by the retailers, and then resold at a discount instead of being returned to the manufacturer, according to Consumer Reports.

Steffen Cinque

Pundit

Can you return without a receipt at Best Buy?

You can also bring in the gift receipt. With any return or exchange, you must present a photo identification. Almost every item can be returned in 30 days. Customers who are members of the rewards program have 60 days on select items.

Danyell Garcke

Pundit

What stores do returns without receipts?

Most of the stores listed below will return or exchange an item without a receipt and give you 90 days or more to make the transaction.
  1. Nordstrom.
  2. Kohl's.
  3. REI.
  4. Bed Bath & Beyond.
  5. L.L.
  6. J.C. Penney.
  7. Wal-Mart.

Magalys Vandenberg

Pundit

Does Best Buy Honor sale price after purchase?

Best Buy (15 days)
From the Best Buy website, "If we lower our price during the return and exchange period (15 days), we will match our lower price, upon request." Just keep your receipt and head back to the store to get the lower price.

Meghan Cofiño

Teacher

What if I lost my Best Buy receipt?

Unfortunately we cannot retrieve receipt copies for purchases paid in cash or check, or for purchases made more than two years ago. You can also call 1-888-BEST BUY (1-888-237-8289) to request a copy of your store receipt.

Lior Ladany

Teacher

Can you return items to Best Buy without packaging?

Don't let that stop you from returning something to Best Buy. From their site, “If you do not have all the original packaging or accessories, that's okay too. We can process a return with a nonrefundable deduction on your refund for what is missing.”

Shemeka Sissoko

Teacher

Does Best Buy check serial numbers on returns?

Any high end items will have a serial number on the receipt for warranty purposes so it would not work. But if you return something to BB they usually just scan the barcode on the box.

Mai Henck

Teacher

Does Best Buy have store credit?

No, you can not use store credit to buy this online.

Rudolf Winkelkotte

Reviewer

How long is Best Buy warranty?

The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product.

Inssaf Soure

Reviewer

What is Best Buy return policy on laptops?

As long as you're within 15 days and there's nothing physically damaged on the laptop - you can return/exchange it. You just need any included accessories (like the charger, if it comes with a stylus, etc). The boxes are not necessary for returns.

Grabiela Geerdts

Reviewer

Will Best Buy waive restocking fee?

When purchasing these types of items our registers will prompt you to remind you of the restocking fee and it's noted on the receipt as well. Because this camera was not defective we are unable to remove or waive this restocking fee.

Caños Eichenseer

Reviewer

How do you get out of a restocking fee?

Fortunately, there are ways to avoid having to pay such a fee. If the item in question is defective, then show proof of this. Avoid shopping at retailers that charge a high restocking fee. However, the best way to avoid this fee is to always do sufficient research before buying an expensive item.