Asked by: Aduna Jacop
automotive road side assistance

Does the OtterBox Defender have a lifetime warranty?

Last Updated: 31st May, 2020

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Otter Products, LLC and its affiliatedcompaniesworldwide (“OtterBox”) warrantsOtterBoxproducts against defects in material or workmanshipfor a period ofone year from the original date of purchase of theproduct by aconsumer (the “WarrantyPeriod”).

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Correspondingly, how do you redeem warranty on OtterBox?

WARRANTY CLAIM PROCESS To submit a warranty claim,visithttps://www.otterbox.com/en-us/warranty-claimorcall 1-855-688-7269. Any warranty claims must be madebycustomer no later than sixty (60) calendar days aftertheexpiration of the applicableWarrantyPeriod.

Furthermore, is OtterBox Commuter or Defender better? As far as size goes, the Defender is muchthickerand longer. It's a more rugged case, made for heavier phoneuserswho need more protection. The Commuter is thelightweightcase of the two, and is also less bulky and invasive.It's not aspace hog and fits more easily into pockets, whether itsin yourjeans or purse.

Likewise, does OtterBox replace your phone if it breaks in the case?

Re: Cracked Phone I've heard several times that if your phoneisdamaged in an Otterbox case, get ahold ofOtterboxand talk to them about it because part oftheOtterbox "guarantee" is that if yourphonebreaks while it's in their case, they'llreplaceit.

How do I shrink the rubber on my OtterBox?

Remove the rubber from the case and put intheboiling water for about 30sec - 1 min. Remove therubberfrom the boiling hot water and put on ice cold waterfor about10-20 sec. Dry the silicone case with paper towelor clothand then I hope it will be good as new.

Related Question Answers

Mushegh Yadgiri

Professional

Does the OtterBox Defender protect the screen?

With the ports and buttons securely plugged,theOtterbox Defender prevents debris like dust or sandfromgetting in. Like the Lifeproof, the Otterbox Defenderalsohas built-in screen protection to defend againstscratchesand scrapes.

Riham Kouassi

Professional

Does the OtterBox Defender have a screen protector?

The OtterBox Defender Series case comes withabuilt-in screen protector, but it's worth noting that it'saplastic screen protector and is pronetowaviness.

Gurjinder Zimermann

Professional

How does the OtterBox warranty work?

Otter Products, LLC and its affiliatedcompaniesworldwide (“OtterBox”) warrantsOtterBoxproducts against defects in material or workmanshipfor a period ofone year from the original date of purchase of theproduct by aconsumer (the “Warranty Period”). Ihave sent inthe requested information on my warrantyclaim.

Rokhaya Gerstmeyr

Explainer

How do I return my OtterBox to a new one?

OtterBox Return Policy
We will accept return of any product forarefund within 14 days of the date that youreceivedyour original order, where the order waspurchaseddirectly from Otter Products EMEA onthiswebsite.

Porter Heywood

Explainer

Will OtterBox replace my phone if it breaks?

Otterbox doesn't replace yourphone,just the case. They will replace the caseif it hassome kind of malfunction but idk about yourphone. No,only the Otterbox case is under theirwarranty.

Segunda O brien

Explainer

Is OtterBox and LifeProof the same company?

LifeProof is a U.S. consumer electronicsaccessorycompany headquartered in San Diego, California andacquiredin 2013 by OtterBox. The companydesigns,manufactures, and markets cases that protect smartphone andtabletfunctionality and condition from water, snow, dirt,andshock.

Charity De Ancos

Pundit

What is the warranty on LifeProof cases?

Otter Products, LLC and its affiliatedcompaniesworldwide (“LifeProof”)warrantsLifeProof products against defects in materialorworkmanship for a period of one year from the original dateofpurchase of the product by a consumer (the“WarrantyPeriod”). You can read more on ourwarrantyhere.

Eduvigis Winkelbrandt

Pundit

Does LifeProof replace your phone?

A: If your electronic devicehasdamage other than water damage, we will not be able to assistyouwith a Service Request. The TWPP LimitedWarrantyonly covers water damage that occurs while yourelectronicdevice is inside of the LifeProof case duetoa material or workmanship defect of theLifeProofcase.

Georgieva Umayor

Pundit

Does OtterBox prevent cracked screens?

There's no case made that prevents ascreenfrom shattering if the device falls just right. Ithappens. It'srare with the better cases like Otterbox andLifeproof, butit happens. Sorry for your bad luck.

Darvin Estafiev

Pundit

Does OtterBox cover broken screens?

iPhone Screen Shattered in OtterBox.Thecompany provides a warranty for the case only and not youriPhone.So, if the case gets damaged, they willreplace it,but they will never replace your iPhone'sscreen.OtterBox will do nothing toreplace thescreen.

Nagore Lizondo

Pundit

Will Lifeproof replace my phone if it cracks?

You can get an out of warranty replacement forthephone from the Apple Store. The price varies fromcountry tocountry. If you registered your lifeproofcaselifeproof, in some cases, can replace it.ButApple cannot replace a damaged deviceunderwarranty.

Basilides CermeƱo

Teacher

What is the OtterBox drop protection?

OtterBox Certified Drop+ Protection istheseal of engineered confidence that demonstratesOtterBoxcase designs undergo a myriad of tests to providelasting, trustedprotection from drops, bumps,scratches anddings.

Drema Strassburger

Teacher

Which OtterBox case is best?

Our Top Picks
  • Best Overall: OtterBox Commuter Series.
  • Best Budget: OtterBox Symmetry Series Case.
  • Best iPhone Protection: OtterBox Defender Series.
  • Best Android Protection: OtterBox Defender Series.
  • Best Modular Case: OtterBox uniVERSE Series.
  • Best Folio: OtterBox Strada Series.

Adriene Migallon

Teacher

What is OtterBox drop plus protection?

Featuring OtterBox CertifiedDrop+Protection and two tough layers — aninternalslipcover and exterior shell — Commuter Series keepsyoursmartphone safe from drops, bumps, dust and life onthego.

Amelio Quitadamo

Teacher

How do I cancel my OtterBox warranty?

I want to know the cancellation policyforOtterbox orders. Cancellation policy is notmentionedon the site. You can call up the customer serviceimmediately attoll-free number: 855-688-7269 (or call local FortCollins numberat 970-493-8446). (Monday - Friday: 7am-7pm Saturday:8am-5pmSunday: Closed.)

Sugey Chieira

Reviewer

How long does OtterBox take to ship?

General. Once an order has been submitted, pleaseallowup to 72 hours for it to be processed and shipped(generallyorders will ship out sooner thanthis).

Maite Lindenhahn

Reviewer

Why is the Otterbox Defender Screenless?

OtterBox Defender Overview
This combination of materials is meant to helpabsorbshock, preventing damage that could come from accidentaldrops andfalls. With the Defender, you also get protectionfor yourS9's jacks and ports. The Defender covers them toblockdirt, dust and lint from getting inside.

Pricila Cremerius

Reviewer

Do you need a screen protector with Otterbox Commuter?

As for protection, the OtterBox CommuterSeriesoffers a solid mix of scratch and impact protection. Ascreenprotector is included to handle the front face, whilethesilicone covers the corners with the support of aninternalmembrane.

Khatuna Argudo

Supporter

Which Otterbox has a built in screen protector?

For screen protection, the only two Otterboxcasesthat come with screen protectors are the Commuter andDefender. TheCommuter is sticky screen protector where theDefender is built intothe case.