Asked by: In Weichselmann
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How do I return my Verizon FiOS equipment?

Last Updated: 14th April, 2020

Returns are free and easy when you follow theinstructions included with your Fios Return Kit provide byVerizon. Apply the prepaid shipping label included in yourexchange/disconnect kit. Drop it off at the nearest UPSstore. Locate your local UPS Store here.

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Keeping this in view, can I return Verizon FiOS equipment to store?

Although Verizon permits all customers toreturn their equipment using the providedreturn kit, certain FiOS TV stores acceptcustomer returns of their set top boxes and other items. The vastmajority of Verizon customers are required to returntheir hardware within the stated 30-day window.

Similarly, where do I return Comcast equipment? Visit us at a Comcast Service Center or XfinityStore Drop off your equipment at any ComcastService Center or Xfinity Store. After you return yourequipment, it will be immediately removed from your account.Our team at the Xfinity Store will provide you with a receiptconfirming your return details.

Also asked, how do I return my Verizon router?

How to Return your Verizon FiOS Router in 15 EasySteps

  1. Step 1: Buy a new router (make sure it's dual band) and switchit in for the existing Verizon FiOS router.
  2. Step 2: Go onto to create a Return Kit.
  3. Step 3: Go to the store the next day to return your VerizonFiOS router, like Siobhan reassured you was the way to do it.

Does Verizon FiOS use coaxial cable?

FiOS Internet service The fiber optic cables run directly to thisunit; they do not enter your home or business. An Ethernetcable connects the ONT to your computer or router. No modemis required within your home, as is typically required withcoaxial and DSL connections.

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Eboni Dankuldinets


How do I cancel my FIOS service?

How to Cancel FiOS TV
  1. Call 888-553-1555 and enter the phone number associated withyour account or your account number.
  2. Tell the customer service representative you would like tocancel your Fios TV service.
  3. Pay an early termination fee if you are still undercontract.
  4. Return any equipment provided by Verizon.

Hermerinda Schillaci


How do I print a return label for Verizon?

You can print a return label by following thislink: signing into your MyVerizon account. If my response answered your questionplease click the 'Correct Answer' button under myresponse.

Collette Leibfarth


How do I wipe my Verizon phone clean?

Re: Delete all data from Phone
  1. From a Home screen, select the App menu (located in the lowerright).
  2. Select Settings.
  3. Select Privacy.
  4. Select Factory Data Reset.
  5. Select Reset phone.
  6. Select Erase Everything.
  7. Refer to Initial Activation and Setup.

Sanoussy AlmiƱana


How do I return my frontier equipment?

How to Return Frontier Equipment
  1. Call 1.800.921.8101 and tell us what type of change you'd liketo make to your Frontier service.
  2. We'll identify all the Frontier equipment you have—suchas broadband routers, DVRs and STBs—and tell you which itemsyou need to return to us.

Stanka Burrull


Can I pay my Verizon bill at a Verizon store?

How can I pay my Verizon Fios bill inperson? There are thousands of convenient payment locationsto choose from, whether it's a simple no-fee location or aneighborhood store that's open 24/7. Verizon Wirelesspayments are not currently accepted at CVS or7-Eleven.

Tayra Mullerschon


Do I have to use FIOS router?

FiOS does not use modems. The ONT (OpticalNetwork Terminal) performs the same function as a modem, and cablemodems will not work with it. You can use your ownrouter as long as your ONT is configured to deliver internetover Ethernet cable rather than Coaxial cable.

Marua CarabaƱa


What is Verizon ONT?

ONT stands for “Optical NetworkTerminal” (ONT). It's that bulky box theVerizon technician installs for FiOS Internet, TV,and phone. This device takes the fiber optic signals coming fromthe Verizon backbone and translates them for use withdevices in your house.

Latina Demsk


Does Verizon Fios require a router?

So you can't use your own modem with VerizonFios, but you can use your own router. Verizonsays any router will work with your Verizon Fios ONTdevice. You will need to plug it into the ONT using anEthernet cable and make sure the settings are switched from Coaxialto Ethernet.

Asensi Larrode


What routers work with Verizon FIOS?

  • 7 Best Routers For Verizon Fios Of 2019. Device.
  • Linksys AC1900 Max Stream EA7500. Best Router For Verizon FiOS(Editor's Choice)
  • Netgear Nighthawk X6 (R8000)
  • TP-Link AC1750 Router (Archer A7)
  • Google WIFi Router OnHub AC1900.
  • Verizon Fios Gateway AC1750 Wi-Fi (G1100)
  • Motorola MR2600 WiFi Router.

Freida Hantzschmann


Does Comcast pick up their equipment?

Comcast's Xfinity customers can now bringtheir equipment directly to the nearest The UPS Storelocation, where it will be processed, packed and shippedback to Comcast, free of charge. Customers can walk into anyThe UPS Store location, drop off their equipment andtake their receipt.

Cataisa Shalaby


Do I need a modem and router for Comcast?

Modem. If you choose to use a modem, youwill also need to use a router to complete yourwireless network. To see if you have a Comcast-approvedmodem, or to find out which modem is right for yourlevel of Internet service, look for its name

Ivailo Izurun


How do I cancel my Comcast Internet and keep Internet?

The best way to get in touch is to call Comcastat 1-800-XFINITY (1-800-934-6489). Follow the prompts tocancel service. Or just keep repeating“cancel service.” You can email acancellation request as well and have Comcast callyou.

Akilah Beller


How do I upgrade my Comcast cable box?

Replacing Your TV Boxes and Modems - FAQs
  1. Go to and follow the on-screenprompts to order new equipment.
  2. Call us at 1-800-xfinity to place an order, ask questions orschedule a professional installation.
  3. For TV Boxes, just use your own TV!
  4. Visit us to exchange your existing equipment at an XfinityStore or Comcast Service Center.

Suyog Renales


Can I pick up Xfinity self install kit?

Yes. CableCARD Self-Install Kits areavailable for pickup at Comcast Service Centers orvia direct ship. Do I need to order a remote in addition toa standard Xfinity TV Self-InstallKit?

Saladino Negre


Can I return my Xfinity mobile phone?

You can get refunded for the cost of yourXfinity Mobile service, taxes, data usage, internationallong distance, and roaming up to 14 days from when yourdevice ships. Give us a call at (888) 936-4968 if you're notfully satisfied with your Xfinity Mobile service and want torequest a refund.

Wenjian Eversum


How do I turn off Xfinity home security?

Arming Your System (Icons)
  1. Tap the Security Status bar or tap Security.
  2. On the Security screen, Arm Away mode is already selected. Toactivate another mode, tap Arm Stay or Arm Night.
  3. To bypass individual Sensors (also called "zones"), tap TurnZone Off next to the Sensor to bypass.
  4. Enter your keypad code.

Stancho Ucendo


Can you use FIOS without cable box?

While it is possible to connect FiOS to a TVwithout using a FiOS cable box, without thecable box FiOS customer support that that you onlywill be able to receive a "limited subset of unencryptedchannels." Check the TV's owner's manual for its specifications tolearn if it has a QAM tuner.

Sonja Haarhaus


What is FIOS Quantum gateway?

Fios Quantum Gateway. The Verizon Fios QuantumGateway lets you transmit and distribute digital entertainmentand information to multiple devices in your home or office. Yourgateway supports networking using cables, Ethernet, orWi-Fi, making it one of the most versatile and powerfulgateway routers available.