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An open-ended sales question is usually aprobing question aimed at getting a prospect to talk moreabout his business, his problems, and his wants. As you mightexpect from the name itself, these questions are“open”, that is, they don't have any specificanswers.
Then, what is an open ended question in retail?
Open ended questions are things we ask that donot give the option of a yes/no answer, instead they require fullsentences (or at least more than a grunt). Open endedquestions are the beginning of a dialogue that ends with 'andhow would you like to pay for that today?'
- Do not use closed-ended questions when you want meaningfulanswers.
- Ask open-ended questions when you want detailed explanations tobuild off of.
- Use open-ended questions to expand the conversation afterasking a closed-ended question, to gather a fact or one wordanswer.
Beside above, what is an open question example?
An open-ended question is aquestion that cannot be answered with a "yes" or "no"response, or with a static response. The response can be comparedto information that is already known to the questioner.Examples of open-ended questions: Tell meabout your relationship with your supervisor.
They are probing questions used to get a prospectto talk more about their business. When used in a sales call, thequestions enable the sales rep to learn more about thelead's pain points and needs. The open nature means thereisn't a specific answer; they are designed to facilitate anexchange of ideas.