Asked by: Costin Ceverio
technology and computing computer networking

What is Cisco Ucce?

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Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently.


Keeping this in consideration, what does Ucce stand for?

Unified Contact Center Enterprise

Furthermore, what is Cisco Agent? Cisco Agent Desktop was a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is no longer included with purchases of Cisco contact center products or offered for sale. It has been replaced by the Cisco Finesse desktop.

Likewise, what is Cisco UCCX?

A Contact/Call Center in a Box Cisco Unified Contact Center Express (UCCX) is a complete “Contact Center in a Box.” It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents.

What is the difference between Ucce and UCCX?

The biggest difference is, because UCCE and UCCX are contact center software, they provide features such as routing, queueing, agent state (ready/not ready/login), and not ready reasons.

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What is a UCCX?

A Contact/Call Center in a Box
Cisco Unified Contact Center Express (UCCX) is a complete “Contact Center in a Box.” It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents.

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How does Cisco Finesse work?

Cisco Finesse provides: An agent and supervisor desktop that integrates traditional contact center functions into a thin-client desktop. A 100 percent browser-based desktop implemented through a web 2.0 interface; no client-side installations required.

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What is Cisco call center?

About Cisco Call Center
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What is the Cisco Call Manager?

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What is CCX Cisco?

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What is Cisco CCE?

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What is a desktop agent?

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How do I log into Cisco Finesse?

Sign In to the Finesse Desktop
  1. Enter the following URL in the address bar of your browser:
  2. In the ID field, enter your agent ID or username.
  3. In the Password field, enter your password.
  4. In the Extension field, enter the extension of your phone.
  5. Click Sign In.

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What is Cisco Supervisor Desktop?

Cisco Supervisor Desktop for Cisco Unified Contact Center Express (Unified CCX) is a robust computer telephony integration solution for IP-based contact centers that is easy to deploy, configure, and manage. It provides supervisors with powerful tools to increase productivity and improve customer satisfaction.

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What is ICM in Ucce?

Cisco Intelligent Contact Management (ICM) Enterprise Edition—an integral component of the Cisco IP Communications system—delivers an integrated suite of capabilities that enables your business to deploy a single solution that transparently blends multiple communication channels while easing the transition from a