Asked by: Costin Ceverio
technology and computing computer networking

What is Cisco Ucce?

Last Updated: 15th June, 2020

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Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently.

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Keeping this in consideration, what does Ucce stand for?

Unified Contact Center Enterprise

Furthermore, what is Cisco Agent? Cisco Agent Desktop was a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is no longer included with purchases of Cisco contact center products or offered for sale. It has been replaced by the Cisco Finesse desktop.

Likewise, what is Cisco UCCX?

A Contact/Call Center in a Box Cisco Unified Contact Center Express (UCCX) is a complete “Contact Center in a Box.” It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents.

What is the difference between Ucce and UCCX?

The biggest difference is, because UCCE and UCCX are contact center software, they provide features such as routing, queueing, agent state (ready/not ready/login), and not ready reasons.

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