Asked by: Costin Ceveriotechnology and computing computer networking
What is Cisco Ucce?
Last Updated: 15th June, 2020
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Keeping this in consideration, what does Ucce stand for?
Unified Contact Center Enterprise
Furthermore, what is Cisco Agent? Cisco Agent Desktop was a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is no longer included with purchases of Cisco contact center products or offered for sale. It has been replaced by the Cisco Finesse desktop.
Likewise, what is Cisco UCCX?
A Contact/Call Center in a Box Cisco Unified Contact Center Express (UCCX) is a complete “Contact Center in a Box.” It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents.
What is the difference between Ucce and UCCX?
The biggest difference is, because UCCE and UCCX are contact center software, they provide features such as routing, queueing, agent state (ready/not ready/login), and not ready reasons.