Asked by: Jeronima Pallavibusiness and finance hospitality industry
What is front office in hotel management?
Last Updated: 25th April, 2020
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In this manner, what is the front office management?
Front office management is defined as managingthe parts of a company such as the sales staff and customer servicestaff that come into contact with customers. Managing the salesstaff and marketing staff that come into contact with customers isan example of front office management.
Furthermore, what is the importance of front office in hotel? Front Office plays a critical part in Tourism andHospitality Industry. This is because of the fact that thefront office is the first and last point which interact withthe client. Front office called so because they are situatedat the front near the entrance of thehotels.
Moreover, what are the duties of front office?
Responsible for handling front office receptionand administration duties, including greeting guests andoffering them a beverage, answering phones, handling companyinquiries, and sorting and distributing mail. Mail also schedulemeetings and travel for executives.
What is the process of front office?
At hotels, front office refers to the frontdesk or reception area or the core operations department of thehotel. This is the place where guests go when they arrive at thehotel. Employees working in the front office will confirmguest reservations and also attend to guest complaints andqueries.