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Asked by: Jeronima Pallavi
business and finance hospitality industryWhat is front office in hotel management?
Hotels. At hotels, front officerefers to the front desk or reception area or the coreoperations department of the hotel. This would include thereception and front desk, as well as reservations, sales andmarketing, housekeeping and concierge. This is the place whereguests go when they arrive at the hotel.
In this manner, what is the front office management?
Front office management is defined as managingthe parts of a company such as the sales staff and customer servicestaff that come into contact with customers. Managing the salesstaff and marketing staff that come into contact with customers isan example of front office management.
Moreover, what are the duties of front office?
Responsible for handling front office receptionand administration duties, including greeting guests andoffering them a beverage, answering phones, handling companyinquiries, and sorting and distributing mail. Mail also schedulemeetings and travel for executives.
At hotels, front office refers to the frontdesk or reception area or the core operations department of thehotel. This is the place where guests go when they arrive at thehotel. Employees working in the front office will confirmguest reservations and also attend to guest complaints andqueries.