Asked by: Jeronima Pallavi
business and finance hospitality industry

What is front office in hotel management?

Last Updated: 25th April, 2020

Hotels. At hotels, front officerefers to the front desk or reception area or the coreoperations department of the hotel. This would include thereception and front desk, as well as reservations, sales andmarketing, housekeeping and concierge. This is the place whereguests go when they arrive at the hotel.

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In this manner, what is the front office management?

Front office management is defined as managingthe parts of a company such as the sales staff and customer servicestaff that come into contact with customers. Managing the salesstaff and marketing staff that come into contact with customers isan example of front office management.

Furthermore, what is the importance of front office in hotel? Front Office plays a critical part in Tourism andHospitality Industry. This is because of the fact that thefront office is the first and last point which interact withthe client. Front office called so because they are situatedat the front near the entrance of thehotels.

Moreover, what are the duties of front office?

Responsible for handling front office receptionand administration duties, including greeting guests andoffering them a beverage, answering phones, handling companyinquiries, and sorting and distributing mail. Mail also schedulemeetings and travel for executives.

What is the process of front office?

At hotels, front office refers to the frontdesk or reception area or the core operations department of thehotel. This is the place where guests go when they arrive at thehotel. Employees working in the front office will confirmguest reservations and also attend to guest complaints andqueries.

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What is front office communication?

Healthy communication in the organization fostersmutual trust and sense of cooperation among the staff members andthe guests as well as between the staff members and the managementbody. Front office communication with other departments canmake or break the guests' stay at the hotel.

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How many departments are there in hotel?

The major four departments of hotelsare:
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What is back office and front office?

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Who is a receptionist?

The title receptionist is attributed to theperson who is employed by an organization to receive or greet anyvisitors, patients, or clients and answer telephone calls. Suchreceptionists are often called front deskclerks.

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What is front office sports?

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What is concierge in front office?

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What is the role of front office associate?

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What are duties of a receptionist?

Receptionist Job Duties:
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What are the qualities of front office staff?

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  • Always Smiling.
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What are the different positions in the front office department?

The staff includes desk clerk, cashier,reservations manager, concierge, night auditor, telephone operator,bell staff, room key clerk, and elevator operator. Not all of thesepositions are found in every lodgingestablishment.

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What is the salary of front office executive?

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What is front desk experience?

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What is PBX in front office?

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Why do u choose Front Office?

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Why the front desk position is so important?

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What is the mean of hospitality?

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What is F&B service?

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