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Also question is, what is the definition of product quality?
“Product quality means to incorporatefeatures that have a capacity to meet consumer needs (wants) andgives customer satisfaction by improving products (goods)and making them free from any deficiencies ordefects.”
Then, what makes a product good quality?
Quality products help to maintain customersatisfaction and loyalty and reduce the risk and cost of replacingfaulty goods. Companies can build a reputation forquality by gaining accreditation with a recognizedquality standard.
The common element of the business definitions isthat the quality of a product or service refers to theperception of the degree to which the product or service meets thecustomer's expectations. Quality has no specificmeaning unless related to a specific function and/orobject.