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De-escalation refers to behavior that is intended to escape escalations of conflicts. It may also refer to approaches in conflict resolution. Escalations of commitment are often hard from spiraling out of proportions without specific measures being taken.
Just so, what is the goal of de escalation?
De-escalation consists of verbal and non-verbal techniques for defusing potentially dangerous behavior. The goal is to build rapid rapport and a sense of connection with an agitated person. These skills are useful in dealing with people who are highly agitated, frustrated, angry, fearful or intoxicated.
- Listen. Listening allows an irate person to "flood," which is a means of purging angry energy.
- Acknowledge.
- Agree.
- Apologize.
- Clarification.
- Choices and Consequences.
- Sequence Questions.
- Suggestibility.
Herein, what is a de escalation technique?
Recognised de-escalation techniques include verbal strategies, such as maintaining a calm tone of voice and not shouting or verbally threatening the person; and non-verbal techniques, including an awareness of self, body stance, eye contact, and personal safety (Cowin 2003; Johnson 2011).
First, calm yourself before interacting with the person.
- If you're upset, it's only going to escalate the situation. Calm down and then begin to look at the situation and how you can intervene safely.
- Take a deep breath.
- Use a low, dull tone of voice and don't get defensive even if the insults are directed at you.