Asked by: Rahela Pertl
home and garden home entertaining

Why does my BT phone say line in use?

Last Updated: 20th May, 2020

It means one of your handsets are on, and holding your phone line hostage. It could also happen if a pet accidentally knocked a phone on the floor and then stepped on it.

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Regarding this, how do you clear a busy phone line?

Using Busy Line Redial

  1. Hang up the handset.
  2. Lift the handset and listen for a normal dial tone.
  3. Press *66 or on a rotary phone, dial 1166, then hang up the phone.
  4. Your phone continues to monitor the number for up to 30 minutes and a special callback ring alerts you if the line becomes free.

Subsequently, question is, why does my BT phone say check the line cord? The "check line cord" is the standard message that cordless phones display when they are not detecting a dial tone. As Keith suggests try a corded phone into the test point of your main socket. If you do not get a dialling tone you will need to report the issue to your comms provider.

Similarly, why is phone line not working?

Unplug all phones and equipment from all telephone sockets. If you have an old style phone that can't be unplugged then you'll need to get in touch. Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it.

How do you reset a landline phone?


  1. Unplug the phone that doesn't work. Physically unplug the phone and the cord from the wall.
  2. Find a phone in the house that works.
  3. Unplug the working phone and cord.
  4. Plug in the phone that wasn't working.
  5. Check for a dial tone.
  6. Try a different phone cord.
  7. Consider repairing the wall jack.

Related Question Answers

Meiqin Kouropoulos


What does * 66 do on a cell phone?

Temporarily block your number
Actually, it's more like *67 (star 67) and it's free. Dial that code before the phone number, and it will temporarily deactivate caller ID.

Rastislav Meierdiercks


What does a busy line sound like?

Busy signal. A busy signal (or busy tone or engaged tone) in telephony is an audible call-progress tone or visual signal to the calling party that indicates failure to complete the requested connection of that particular telephone call.

Veola Holtzer


Why is the phone line always busy?

There are several issues which may result in your phone service giving you a busy signal. Your service may be disrupted due to an outage, the number you are calling may be unavailable or the line may be legitimately busy. Make sure that all of your phones are hung up properly. Check if the lights on your modem are on.

Gediminas Olartecoechea


How do I make my line busy?

Configuring busy settings
  1. On the web client and Desktop App, locate the Busy setting section.
  2. On the iOS mobile client, tap Busy settings.
  3. On the Android mobile client, tap Busy settings and, then, Send incoming calls to.

Denisa Weingaertner


Why do I always get busy signal when calling?

Anonymous call blocking or caller ID blocking can cause a fast busy signal. If someone is getting this signal when they try to call you, check your phone settings to make sure they aren't blocked. If you're getting this signal when you call someone else, ask them to check their settings and unblock your number.

Dominykas Nespoli


How do you continuously call someone?

There's an app called Auto Redial that you can configure to keep calling the same number over and over. Note that I added ,1,1 after the number. This makes the phone automatically dial 1 twice, once the call is connected. This works even outside of the app, while dialing a number manually or from the contact list.

Montse Barciela


What does line in use mean on my phone?

It means one of your handsets are on, and holding your phone line hostage. This typically happens if someone put a cordless phone back in its cradle but forgot to press the "off" button. It could also happen if a pet accidentally knocked a phone on the floor and then stepped on it.

Fatih Lindinho,


What does fast busy signal mean?

fast busy signal (plural fast busy signals) (telephony) An audible signal on a voice phone line that sounds more frequently than a standard busy signal, indicating that no transmission path to the called phone number is available.

Salaheddin Fileno


What would cause phone not to have dial tone?

Bring a phone and phone line to the box, and plug the line into the test jack. If there is no dial tone, the problem is with the phone or outside wiring. Bring out another phone to test. If there is still no dial tone, it is the outside wiring and a problem for the service provider.

Farhana Lenis


How do I report a problem with phone line?

Call 1 800-288-2747. Follow the prompts to verify your information until you hear "This is the Main Menu." Once you have reached the Main Menu press 3 for "Problems with no dial tone, or other Local Repair and Maintenance issues."

Sarra Guedes


How do you fix no dial tone?

To isolate the problem:
  1. Hang up all your phones. Double check they're all hung up correctly. Hang up any that are off the hook. Wait a moment, and see if this corrects the problem.
  2. Unplug equipment and test jack. Unplug all your equipment. First, unplug your phones from both their jacks and electrical outlets.

Gica Flaquer


Why is my landline phone not ringing?

2 reasons why you can't hear your landline telephone ringer
More common of the two reasons your handset telephone can't be heard ringing, is that there is actually an issue with the ISP side of the network. it won't sustain enough voltage to trigger your handset to make the ringing noise.

Isla Mazzeo


How do I check if my phone line is active?

How can I check if my phone line is active?
  1. Check for an active connection by plugging in a phone and checking for a dial tone.
  2. Alternatively, call a service provider to verify if your line is active or not.
  3. Naked broadand plans are worth considering if you do not have nor want an active phone line.

Belkacem Owczarza


Who do I call if my phone line is down?

If a damaged telephone pole, wire, cable or pedestal is affecting your phone service, call us at (800) 573-1311 to report the problem.

Verlene Wisotzki


How do you troubleshoot a phone?

Here are some basic fixes that can help you get out of your problem.
  1. Toggle Airplane Mode. Enable, then disable Airplane Mode.
  2. Add Connection Again. Set up your Wi-Fi or Bluetooth connection again.
  3. Restart Feature or Device.
  4. Scrutinize Settings.
  5. Update.
  6. Come Closer to the Source.

Rashid Pinzaru


How do I test my BT line?

Once you have your telephone connected to the BT test socket dial 17070. You will reach BT's line test facility. Choose option 2 from the menu presented - "Quiet Line Test". If your telephone has the option, put it on mute.

Serhiy Casanoba


How do you check a BT line is working?

Just call 0800 800 151 and quote 'Landline fault' when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you're on the phone to us. If there's a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

Santos Seydi


Why does my phone not have dial tone?

If you have a dial tone and can make a call when your phone is plugged into one socket but not another, there may be a problem with your home's internal wiring. If a different phone handset gives you a dial tone but the original phone handset doesn't, then the original handset may be faulty.

Aliou Obyedkin


How do I find out who my landline provider is?

Call the Federal Communications Commission at the toll-free number 1-888-225-5322 if a company has changed your landline phone service provider without your permission (often referred to as "slamming").