Asked by: Giovanni Gole
style and fashion womens sportswear

Why my order is closed in AliExpress?

Last Updated: 10th April, 2021

The main reason why AliExpress closesorders is for fraudulent activity. Your account can alsoappear as fraudulent to AliExpress as you'll regularly beordering from the same location and shippinginternationally. It may appear as if the credit card has beenstolen.

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Also question is, what does it mean when your order is closed on AliExpress?

The reason is that the seller hasn't shipped the productbecause they have run out of it or some mistakes with the trackingnumber occurred. The seller can cancel the order. In thiscase AliExpress administration will close the orderand you will automatically get a refund.

Secondly, what does it mean when an order status is open? When ordering status is "Open" it meansthat we received the order and we are waiting for thepayment. As soon as the payment arrives, we update thestatus of the order to "Complete" and we send theseeds.

Regarding this, what does it mean when a order is closed?

An order status of 'Closed' usuallymeans your order has been shipped to you. If youprovided us with an email address at the time you ordered, youshould also get a confirmation email with a tracking numberat the same time.

How does AliExpress work?

Add the products you'd like to sell fromAliExpress onto your store, set a price with a markup, andwhenever you receive an order, you pay for that product atwholesale cost and the AliExpress seller ships the ordersdirectly to your customer.

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